5-Star Aftersales Service
We know how important aftersales service are and we are proud to say that we are possibly the best, most responsive and fastest in this industry.
"Fast, arranged a convenient timing"
Contacted Date: 5th May
Completed Date: 7th May
Mr Kim Hock, owner of EMPIRE
"Fixed & explained chair in detail"
Contacted Date: 26th May
Completed Date: 28th May
Mr Tay family, owner of EMPIRE PRO
"Technician was friendly"
Contacted Date: 30th April
Completed Date: 2nd May
Ms Roslinda, owner of EMPIRE
"Went extra mile to test everything"
Contacted Date: 5th May
Completed Date: 8th May
Ms Siti Farhana family, owner of EMPIRE PRO
"Knowledgeable, fixed it immediately"
Contacted Date: 19th May
Completed Date: 20th May
Mr Zosimo, owner of EMPIRE PRO
"Came down quickly and resolved"
Contacted Date: 16th April
Completed Date: 18th April
Ms Noraisha family, owner of EMPIRE
"Thumbs up for satisfied service"
Contacted Date: 18th April
Completed Date: 21st April
Ms Leong family, owner of EMPIRE PRO
EMPIRE vs
Industry Standard
Same Day
vs 2-3 working days
To respond to an after-sale issue
2-3 Days
vs 1-3 weeks
To arrange for a technician to go down for service
1 Trip
vs 1-3 trips
To diagnose the issue and fix it
Total Time: 2-3 Days
vs 1-6 weeks
From issue arising to fixing issue
The fastest & most responsive aftersales service experience*
100% Satisfaction Rate with EMPIRE
An EMPIRE massage chair means a world-class aftersale service that is possibly the #1 in the market. Our dedication to the speed and efficiency means that you will have nothing to worry about.
